Privacy Policy

Privacy Policy

Privacy Policy for Rinjani Dawn Adventures

At Rinjani Dawn Adventures, your privacy is our priority. This Privacy Policy outlines how we collect, use, store, and protect your personal information when you use our website, www.rinjanidawnadventures.com, or engage with our services. By using our website and services, you agree to the terms outlined in this Privacy Policy.

Information We Collect

To secure your trekking permits for Gunung Rinjani National Park (TNGR), we are required to collect specific personal information, which is uploaded to the TNGR online ticket portal. The information includes:

  • Full Name
  • Passport Number
  • Height
  • Weight
  • Gender
  • Date of Birth
  • Nationality
  • Phone Number
  • Phone Number of Next of Kin (N.O.K.)

This information is essential to ensure compliance with national park regulations and to provide you with a safe and smooth trekking experience.

Use of Information

Your personal information will be used exclusively for the following purposes:

  1. Securing National Park Permits: Your details will be uploaded to the TNGR online ticket portal as required by law.
  2. Communication: To provide updates, respond to inquiries, and manage your booking.
  3. Emergency Situations: The phone number of your next of kin (N.O.K.) will only be used in the event of an emergency.

Information Retention and Deletion

We value your privacy and follow strict data retention policies:

  • Retention: Your personal information is retained only until your tour with Rinjani Dawn Adventures is completed.
  • Deletion: After the tour concludes, all collected personal information, including emails, will be permanently deleted from our Google Workspace and all associated systems.

Our website uses Cookie Script (https://cookie-script.com/) to manage cookies and ensure compliance with European and other international data protection laws. Through Cookie Script, you can:

  • Opt-in or opt-out of non-essential tracking cookies.
  • Access detailed information on the cookies used on our website.

By using Cookie Script, we align with global privacy regulations, including the General Data Protection Regulation (GDPR) and similar laws.

How We Protect Your Information

We implement a range of measures to safeguard your personal data:

  • Encryption: All sensitive information is encrypted during transfer and storage.
  • Access Control: Only authorized personnel have access to your information, and solely for the purposes outlined above.
  • Regular Deletion: Data is permanently deleted post-tour, as outlined in our retention policy.

Third-Party Disclosure

Your personal information is shared only as necessary to comply with regulatory requirements, such as submitting details to the TNGR online ticket portal. We do not sell, trade, or otherwise transfer your information to external parties for marketing or other purposes.

Your Rights

You have the right to:

  1. Access Your Data: Request the personal information we hold about you.
  2. Withdraw Consent: Opt-out of non-essential cookies via Cookie Script.
  3. Request Deletion: Contact us to request deletion of your personal data prior to our standard post-tour deletion process.

To exercise any of these rights, please contact us at [email contact].

Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. Any updates will be posted on this page with the updated effective date.

Contact Us

If you have any questions about this Privacy Policy or how we handle your information, please contact us at:

Rinjani Dawn Adventures
Email: info@rinjanidawnadventures.com
Website: www.rinjanidawnadventures.com

Additional Information for Your Peace of Mind

At Rinjani Dawn Adventures, we are committed to transparency and customer satisfaction. We regularly review our privacy practices to ensure they meet the highest standards of data protection. Our use of Cookie Script ensures that we provide a user-friendly experience while fully complying with legal requirements. Additionally, we never collect more information than necessary for the purposes of your tour. We encourage our customers to reach out if they have any concerns or require further clarification regarding their data. Your trust is vital to us, and we strive to maintain it through our secure and ethical data handling practices.

Thank you for trusting Rinjani Dawn Adventures. We are committed to ensuring your privacy and a memorable experience exploring Mount Rinjani.